top of page

Terms of service

Last updated: 19/04/2023

Studio Keyframe specializes in providing high-quality oil paintings and explainer videos to clients across the globe. Our team of skilled artists and video production experts is passionate about bringing your ideas to life in the most creative and innovative ways possible.
You can contact us by email at hello@studiokeyframe.com or by mail at 53-B, Rajpur Road, Dehradun, Uttarakhand 248001, India.
These legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Studio Keyframe, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these legal terms.
We reserve the right, in our sole discretion, to make changes or modifications to these Legal terms from time to time. We will alert you about any changes by updating the "Last updated" date of these legal terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal terms to stay informed of updates.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, "the content") as well as the trademarks, service marks, and logos contained therein (the "Marks")
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. 

User representations

By using the services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal terms; (4) you are not minor in the jurisdiction in which you reside; (5) you will not access the services through automated or non-humans means, whether through a bot, script or otherwise; (6) you will not use the services or any illegal or unauthorized purpose; (7) your use of the services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to terminate or suspend your account and refuse any and all current or future use of the services (or any portion thereof).

User registrations

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the services. However, we do not guarantee that the colors, features, specifications, and details of the product will be accurate, complete, reliable, current, or free from other errors, and your electronic display may not accurately display the actual colors and details of the product. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Payment for custom orders

We use a 50/50 payment schedule or a 50% deposit payment. It means that we require our clients to make an initial payment of 50% of the total cost of the product before we begin working on the project. This payment is meant to secure our services and cover any upfront costs associated with the project, such as materials or labor.

Once the product is complete and ready for delivery, we will then require the remaining 50% of the total cost to be paid before the product can be shipped or delivered to the client. This final payment is meant to cover the remaining balance of our services and ensure that we are compensated for our work.

By using this payment schedule, we can better manage our cash flow and ensure that we are not taking on unnecessary financial risk by working on projects without adequate payment upfront. It also provides a level of security for our clients, as they can be assured that we are committed to delivering the product as promised and that they will only be required to pay the remaining balance once the product is complete and ready for delivery.

Shipping

For orders placed through our online store, we typically require a processing time of 6-8 business days before the product can be shipped. This time allows us to prepare your order and ensure that it is packaged and shipped safely and securely. After the product is shipped, it typically takes 6-8 days for it to be delivered to the customer's address.
If you have placed a custom order with us, we will provide you with a specific shipping date based on the details of your order. This shipping date will be communicated to you in advance, so you can plan accordingly.

Please note that shipping times may vary based on your location and the shipping method selected. Once your order has been shipped, we will provide you with a tracking number so you can track your package's progress and estimated delivery date.

Any additional charges or taxes applicable upon the delivery of your product will be your sole responsibility. This means that if there are any taxes, customs fees, or other charges imposed by the relevant authorities, they will need to be paid by the client upon delivery.

We recommend that our clients familiarize themselves with the customs and tax regulations of their country or region to avoid any surprises upon delivery. We also suggest that they keep track of any updates or changes in the regulations to ensure they are fully prepared to handle any additional charges.

Prohibited activities

As a user of the Services, you agree not to:
▪ Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
▪ Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
▪ Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
▪ Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
▪ Use any information obtained from the Services in order to harass, abuse, or harm another person.
▪ Make improper use of our support services or submit false reports of abuse or misconduct.
▪ Use the Services in a manner inconsistent with any applicable laws or regulations.
▪ Engage in unauthorized framing of or linking to the Services.
▪ Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
▪ Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
▪ Delete the copyright or other proprietary rights notice from any Content.
▪ Attempt to impersonate another user or person or use the username of another user.
▪ Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), pixels, web bugs, cookies, or other
(sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
▪ Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
▪ Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
▪ Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
▪ Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
▪ Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
▪ Except as may be the result of a standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
▪ Use a buying agent or purchasing agent to make purchases of the Services.
▪ Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited emails, or creating user accounts by automated means or under false pretenses.
▪ Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.

Showcasing projects

As part of our standard business practice, we use completed projects in our portfolio to showcase our work to potential clients. This would include displaying project details, such as the client's name, project description, and any visual or written materials produced for the project, on our website, social media accounts, or other marketing materials.

However, we understand that some clients may prefer to keep their projects private or confidential, and we respect their wishes. If you do not wish for your project to be included in our portfolio, please let us know, and we will honor your request.

Please note that if you do allow us to use your project in our portfolio, we will ensure that all sensitive or confidential information is redacted or removed before publishing. We will also ensure that the project is presented in a professional and respectful manner, in line with our company's values.

We believe that showcasing our work is an essential part of our business, as it allows us to demonstrate the quality and breadth of our services to potential clients. We appreciate your understanding and support in this matter.

Contribution license

You and services agree that we may access, store process, or use any information and personal data that you provide and your choices (including settings).
By submitting suggestions or other feedback regarding the services, you agree that we can use or share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of your Contributions and any intellectual property rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area of the services. You are solely responsible for your contributions to the services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your contributions.

Guidelines for reviews

We may provide you with areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.

Limitations of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. 

Contact us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the services, please contact us at:

Studio Keyframe

53-B, Rajpur Road

Dehradun, UK 248001

hello@studiokeyframe.com

+911353144072

bottom of page